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IKEA shopper awarded injury compensation

IKEA, the Swedish furniture and furnishings company, has been ordered to pay more than £3,000 in compensation to a grandmother who was injured trying to protect her grandson from a falling wardrobe.
 
Carol Ravenscroft sustained injuries to her neck, arms and hands when she acted to protect the two-year-old child at a store in Cheshire. Ms Ravenscroft said she was walking through the store with her daughter and grandson when the mirror-fronted wardrobe fell towards the child. “I could see the wardrobe falling towards the trolley. Dylan was stood up in the trolley at the time and I was to the side, near the wardrobe. It had been tied to a post but a member of staff was untying it to get to another piece of furniture. It was a split second thing. I just put myself in the way and Dylan ducked in the trolley. Between my arm and the trolley itself I stopped it hitting Dylan. He would have been squashed, it was a very heavy piece of furniture. It doesn’t bear thinking about how serious it could have been.”
 
After seeking legal advice, Ms Ravenscroft made a claim against IKEA, but was told by the company that it was fraudulent and that she was being “fundamentally dishonest”. She says that she would have been liable for a huge legal bill had she lost. “Ikea kept pushing me in court. I think they were trying to bully me in to dropping the complaint. All I wanted was for them to admit that it had happened and to make sure it didn’t happen again. I could have lost that court case. I’m certain they would have spent more than £100,000 in fighting me.”

Manchester County Court eventually found in favour of Ms Ravenscroft and she was awarded £3,500 in damages.

Have you been injured in an accident that wasn’t your fault? Talk to us. We are personal injury specialists and can give you the expert advice you need. Call 01302 320621 or email info@athertongodfrey.co.uk
 

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